We build the systems standing between your customers and your service desk.
SilverSix designs conversational AI, native mobile experiences, and agentic workflows that resolve the routine work automatically — so your team spends its time on what actually needs a person.
Most tickets repeat.
Password resets, order status, account changes — a small set of questions make up the bulk of first-line volume at almost every service desk.
Most bots don't help.
Rigid decision trees frustrate customers, stall on anything unexpected, and the ticket lands back in your queue anyway.
Most automation stops at chat.
Real relief means the system can also check an order, apply a policy, and act — not just hold a conversation.
Answer the top questions before they ever reach a person.
We build chatbots trained on your actual policies, product data, and order systems — tuned to resolve the twenty or so questions that make up most of your volume, and to hand off cleanly when a request needs a human.
- Trained on your policies, product data, and order systems — not generic web answers
- Confidence-based handoff to a person, with full conversation context carried over
- Deployed on your website, WhatsApp, or inside your native app
- Multilingual out of the box
- Analytics on what's being asked, resolved, and escalated
Put the same intelligence in your customers' pocket.
True native apps for iOS and Android — built in Swift and Kotlin, or React Native where it fits — that embed the same assistant and workflows, with account access, real push notifications, and secure sign-in.
- Native performance — not a wrapped website
- Push notifications that replace status-check tickets
- Biometric sign-in and secure session handling
- Works with your existing backend and identity provider
- App Store and Play Store submission handled for you
Automation that takes the next step, not just the next message.
An agentic workflow doesn't stop at a reply. It checks the order system, applies the right policy, drafts the resolution, and routes it for approval — with a full audit trail for anything it touches.
- Multi-system actions across your CRM, ERP, or ticketing tools — not just replies
- Approval steps built in for anything touching money, access, or personal data
- Full audit trail for every automated action
- Built on your existing stack, not a replacement for it
ScheduleSignal: the KPIs your P6 file has been hiding.
ScheduleSignal is our own product — proof that agentic workflows aren't just a pitch. Drop in a Primavera P6 or Microsoft Project file and it reads the critical path, float, and schedule quality in seconds, then lets anyone on the team ask it plain-English questions — no scheduling licence required.
- Signal Score — an instant read on schedule quality and risk
- DCMA 14-point, Earned Value, and Monte-Carlo checks built in
- Ask the schedule questions in plain English, answers grounded in its real dates and float
- Track monthly updates and see what's driving slippage
- Test what-if scenarios without touching the original file
Three stages, start to finish.
Discover
We map your top ticket categories, the systems behind them, and where the real automation opportunity sits — before any building starts.
Build
We design, build, and test the chatbot, app, or workflow against your real data and edge cases before anything goes live.
Operate
We stay on to monitor, retrain, and extend the system as your service desk, product, and customers evolve.